Help
Seeking help
Click the Help drop-down menu, and select one of the following:
User guide: Written Blueprint OMS manual with step-by-step instructions.
Video tutorials: Video library, containing short, instructional recordings.
What’s new: Scrollable panel of enhancements from the latest release.
CloudDocs/Fax usage: Information regarding total document storage counts and the number of pages faxed in the previous and current months.
SMS usage: Information regarding sms segment use by phone number in the previous and current months.
Check server status: Access to the status page for information regarding any Blueprint OMS service issues and resolutions.
Remote assistance: Option to grant our technical team access to your computer via a remote connection software.
Create support ticket: Contact our support team with any questions or requests.
Contacting Blueprint Solutions
Toll Free (US): (877) 686-8410
Toll Free (Canada): (888) 517-4622
International: +1 (416) 479-0839
Fax: (888) 261-0520
Standard support hours
Our standard support is available during the following times:
Day(s) | Time (listed in Eastern) |
|---|---|
Monday - Thursday | 9:00 AM to 7:00 PM |
Friday | 9:00 AM to 6:00 PM |
24/7 emergency support
In an effort to better support our clients around the world, we provide 24/7 emergency support for issues with critical business impact.
For support outside of standard support hours, the following options are available.
For support with a non-urgent issue, please send an email to support@blueprintsolutions.us. This will create a support ticket that will get assigned to a technician. We will respond on the next business day.
For time-sensitive issues, please send an email to urgent@blueprintsolutions.us. This will notify all technicians and create a ticket with urgent priority. We will respond within the first hour of the next business day.
For issues with critical business impact, please call our main phone number, and when prompted, press “0” to indicate a critical issue. Your call will be answered by our 24/7 answering service, which will page a technician with your contact details and a description of the issue. We will respond within one hour of your call.
PLEASE NOTE: OPTION 3 IS FOR MISSION-CRITICAL ISSUES ONLY, DURING YOUR STANDARD BUSINESS HOURS. This means that your entire organization is unable to perform critical tasks, and your company operations are in jeopardy. Please also note that our technicians will not respond to requests of a cosmetic or non-urgent nature outside of our standard support hours.
Recovering Blueprint Desktop Icon (Java Web Start only)
If Java is updated on the computer, there is a chance the Blueprint OMS icon on the desktop will subsequently be removed.
Click on the Start menu located in the bottom left corner of your desktop
Start typing in Configure Java
Click on Configure Java
In the Java Control Panel click on View...
This will open another window with a Blueprint OMS icon within it
Right-click on the item you wish to create a shortcut for and select Install Shortcut
Clearing Java - PC
Click on the Start menu located on the bottom left corner of your desktop
Start typing in Configure Java
Click on Configure Java
In the Java Control Panel, click Settings.
In the Temporary Files Settings dialog box, click Delete Files.
In the Delete Temporary Files dialog box, check all boxes, and click Ok.
Click on the Blueprint Launch Link to re-download Blueprint.
The clinic-specific Launch Link is sent via email, to the main contact at the clinic, at the time the clinic goes live with Blueprint OMS. Contact the Blueprint Solutions support team to request another copy of the Launch Link.
Clearing Java - MAC
Open the computer's Control Panel.
In the System Preferences, double-click Java.
In the Java Control Panel, click Settings.
In the Temporary Files Settings dialog box, click Delete Files.
In the Delete Temporary Files dialog box, check all boxes, and click Ok.
Click on your Blueprint OMS Launch Link to re-download Blueprint.