Overview

Email sent through Blueprint OMS is sent by Blueprint Solutions on behalf of the sending domain (e.g. myhearingclinic.com).

In many cases, the receiving mail server will classify these messages as spam (fraudulent or unsolicited email), if they are unable to verify that Blueprint Solutions is authorized to send email on your behalf.

Fortunately, there are steps you can take to ensure reliable message delivery, and these are outlined below.

Some of the steps are technical in nature, and will need to be handled by the person or company that manages the clinic's website, domain, or email accounts.

How to ensure reliable email delivery

Send from a domain that you own

The required SPF and DKIM records  and DMARC records can only be added to a domain that is owned by the clinic. They cannot be set up for free email addresses (e.g. Yahoo, GMail, Hotmail, etc).

Add

DKIM and

DMARC records to your domain

Add

a DKIM record to your domain's DNS settings

Create a TXT record two CNAME records with the following value:

v=spf1 include:spf.mandrillapp.com ?all

If your domain already has a TXT record with SPF information, you'll need to add our outbound email servers to that record by adding include:spf.mandrillapp.com in the record (just before the last operator, which is usually ?all, ~all, or -all).

names and values (replacing yourdomain.com with your actual domain name):

Add a DMARC record to your domain's DNS settings

create Create a TXT record for mandrill._domainkey.<your_domain.com> CNAME record with the following name and value (replacing yourdomain.com with your actual domain name):

Verify your domain

Our mail delivery provider (Mandrill) also requires verification that Blueprint Solutions is authorized to send email from the domain.

To verify your domain, please send an email to verification@bp-solutions.net from an email address in your domain (e.g. jane@myclinic.com), with the subject Domain verification.

You will then receive a message like the one below:

To complete your domain verification, simply forward that message to verification@bp-solutions.net (ignoring the instructions to "click the following link" which appear in the message).

What happens if I haven't followed the steps above?

Mail from Blueprint OMS will be sent with the following modifications, which can increase the likelihood of the messages being treated as spam:

• The sending email address will be blueprintoms@bp-solutions.net
• The Reply-To address will be the email address configured in Blueprint OMS (e.g. appointments@myclinic.com, jane@myclinic.com)

Most email software will correctly reply to the Reply-To address rather than the sending address (blueprintoms@bp-solutions.net), however this is not always the case.