Email sent through Blueprint OMS is sent by Blueprint Solutions on behalf of the sending domain (e.g. myhearingclinic.com).
In many cases, the receiving mail server will classify these messages as spam (fraudulent or unsolicited email), if they are unable to verify that Blueprint Solutions is authorized to send email on your behalf.
Fortunately, there are steps you can take to ensure reliable message delivery, and these are outlined below.
Some of the steps are technical in nature, and will need to be handled by the person or company that manages the clinic's website, domain, or email accounts.
DKIM and DMARC records on the sending domain tell the receiving server that Blueprint Solutions is authorized to send email from that domain. |
The required DKIM and DMARC records can only be added to a domain that is owned by the clinic. They cannot be set up for free email addresses (e.g. Yahoo, GMail, Hotmail, etc).
When following the instructions below, be sure to replace |
Create two CNAME records with the following names and values (replacing yourdomain.com
with your actual domain name):
Name | Value |
---|---|
mte1._domainkey.yourdomain.com | dkim1.mandrillapp.com |
mte2._domainkey.yourdomain.com | dkim2.mandrillapp.com |
Create a CNAME record with the following name and value (replacing yourdomain.com
with your actual domain name):
Name | Value |
---|---|
_dmarc.yourdomain.com | v=DMARC1; p=none |
Our mail delivery provider (Mandrill) also requires verification that Blueprint Solutions is authorized to send email from the domain.
To verify your domain, please send an email to verification@bp-solutions.net from an email address in your domain (e.g. jane@myclinic.com), with the subject Domain verification.
You will then receive a message like the one below:
|
To complete your domain verification, simply forward that message to verification@bp-solutions.net (ignoring the instructions to "click the following link" which appear in the message).
Mail from Blueprint OMS will be sent with the following modifications, which can increase the likelihood of the messages being treated as spam:
Most email software will correctly reply to the Reply-To address rather than the sending address (blueprintoms@bp-solutions.net), however this is not always the case.