The red button icon next to My Recalls indicates how many recalls are assigned to you. To view them click on My Recalls. |
The icon, in the Next appt. column, denotes patients with upcoming appointments booked on the schedule. For more information see: My Recalls#Booking an appointment or viewing the details of an existing appointment. |
Certain recalls are time-sensitive and must be performed by a specific deadline.
Go to the Recall Period filter and choose Action Required to filter for all red color coded recalls.
A Required recall will appear in the Requires Action badge if it is marked Required, due within 7 days (or overdue), and the patient does not have an appointment scheduled within the next 30 days. Recalls which are not Required will never appear in the Requires Action badge. |
2. To complete or cancel an overdue recall right-click the recall line item, and click Complete/Cancel.
3. Within the Edit Recall dialog box, select an Outcome for the completion/cancellation. Select Appointment Booked/Completed or Client Cancelled and click Ok. The recall will be removed from the screen.
Click the My Recalls button on the main toolbar. On the My Recalls screen, click the button. Within the Select patients dialog box, select the desired patient, your user name will be defaulted as the Assignee.
Click the Recalls button on the main toolbar. On the Recalls screen, click the button. Within the Select patients dialog box, select the desired patient, select your user name in the Assignee dropdown.
To quickly locate the patient, type the first few letters of the patient's last name. |
In the Add recall dialog box, click in the Recall date field to select a date,select the Recall Type from the drop down menu, and add any notes to the recall.
Recall Types can be added/edit under the setup menu. |
Optionally check the 'Required' box to flag a recall as Action Required.
Click Ok.
To complete recalls en masse, press and hold the Control key (Ctrl) on the keyboard while clicking the desired recalls. Right-click and choose an Outcome for the completion/cancellation, and click Ok. |
Required recalls, such as Loaned aid due, cannot be completed, cancelled, or postponed. This recall is automatically completed once the loaned aid is sold or returned to stock. See: Selling stock hearing aids or Returning loaned aids to stock for more information. |