Custom hearing aids with the style ITE, ITC, CIC, HS, or MC are not returnable to stock, unless requested. |
On the Patient browser tab, open the patient’s file and do one of the following:
An added hearing aid (see: Adding patient hearing aids), although 'Active' in status, cannot be returned as there is no corresponding invoice in the patient's Sales history tab. |
In the Return items screen, do the following:
If the order was completed (all items delivered, and patient invoices created), any other hearing aids, options, items, or services which were part of the same order, and have not already been returned, are listed. |
Adjust the quantities to be returned if necessary. See: Adjusting item quantities for more information.
If returning an ALD, on an order which contains more than one of the same ALDs, a prompt allows the user to select the correct ALD to remove from the patient's file, upon clicking . |
Click .
See: Applying insurer return credit and issuing patient refunds for more information. |