The telehealth feature allows Blueprint OMS users to do the following:
This page covers how to set up Telehealth appointment invitations. This is handled at Setup > Scheduling > Telehealth.
See also:
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At Setup > Scheduling > Telehealth, set the sending email address for telehealth appointment invitations. This email address will also receive any replies to telehealth emails.
At Setup > Locations, you can set location-specific sending email addresses that will override the general one set at Setup > Scheduling > Telehealth. |
See also: Ensuring reliable email delivery from Blueprint OMS. |
The telehealth invitation texts will be sent from 647-496-3133, which is the number of Blueprint Solutions' outbound messaging gateway. It is not possible at this time to customize this number or to make this number display differently on patients' phones.
At Setup > Scheduling > Telehealth, you may: add new platforms to the existing platform options, edit the platform-specific email and SMS instructions of different telehealth platforms, and deactivate and reactivate telehealth platforms.
In the Email instructions tab, enter email instructions for this platform. Insert merge fields as needed.
These instructions will be inserted into the standard appointment invitation email template, which has its own greeting and closing. For more information, see Telehealth appointment invitation emails on this page. |
In the SMS instructions tab, enter SMS instructions for this platform. Insert merge fields as needed.
These instructions will be inserted into the standard appointment invitation SMS message template, which has its own greeting line. For more information, see Telehealth appointment invitation SMS messages on this page. |
These instructions will be embedded within the standard Blueprint OMS appointment invitation templates, so adding greetings and closings to the email or SMS instructions would be inadvisable. |
Deactivating a telehealth platform will prevent it from appearing in menus as a telehealth platform option in the future.
To deactivate a telehealth platform, go to Setup > Scheduling > Telehealth, edit that telehealth platform's details and uncheck Active. Then hit .
To see the list of deactivated platforms, check the Show inactive platforms option in the Platforms pane. To reactivate one of these, edit its details and check Active. Then hit .
If a provider has provider-specific telehealth settings, then, when a new telehealth appointment is created for that provider, those provider-specific telehealth settings will override the default platform and URL set in the Videoconferencing platforms pane.
If your clinic is using customized templates for appointment invitation emails, the same templates will be used for telehealth appointment invitations. If you wish to customize your clinic's appointment invitation email templates, please start a support ticket and let us know what changes you'd like. |
Instruction template | Email addressed to patient | Email addressed to alternate contact (if primary contact) |
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The instruction template can be customized for each platform; the instruction template is shown here for comparison with the email templates. |
Instruction template | Email addressed to patient | Email addressed to alternate contact (if primary contact) |
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The instruction template can be customized for each platform; the instruction template is shown here for comparison with the email templates. |
If your clinic is using customized templates for appointment invitation SMS messages, the same templates will be used for telehealth appointment invitations. If you wish to customize your clinic's appointment invitation SMS templates, please start a support ticket and let us know what changes you'd like. |
Instruction template | SMS addressed to patient | SMS addressed to alternate contact (if primary contact) |
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The instruction template can be customized for each platform; the instruction template is shown here for comparison with the SMS templates. |
Instruction template | SMS addressed to patient | SMS addressed to alternate contact (if primary contact) |
---|---|---|
The instruction template can be customized for each platform; the instruction template is shown here for comparison with the SMS templates. |