In an effort to better support our clients around the world, we provide 24/7 emergency support for issues with critical business impact.
Our standard support is available 9:00 AM to 7:00 PM Eastern time Monday through Thursday and 9:00 AM to 6:00 PM on Fridays.
For support outside of those hours, the following options are now available.
PLEASE NOTE: OPTION 3 IS FOR MISSION-CRITICAL ISSUES ONLY, DURING YOUR STANDARD BUSINESS HOURS. This means that your entire organization is unable to perform critical tasks and your company operations are in jeopardy. Please also note that our technicians will not respond to requests of a cosmetic or non-urgent nature outside of our standard support hours. |
If Java is updated on the computer, there is a chance the Blueprint OMS icon on the desktop will subsequently be removed. |
You will only have the BP Link 4.2 if you are integrated with NOAH. |
If you have Windows 8 you have 3 options to find the control panel. 1. Hold down the Windows key and hit the X key. This opens a menu in the lower-right corner of the screen, with Control Panel listed among its options. 2. Hold down the Windows key and hit the I key. This opens the Settings menu of the charms bar on the right edge of the screen with the Control Panel as one of its options. 3. Hold down the Windows key and hit the R Key to open the run command window and enter Control Panel. |
The clinic-specific Launch Link is sent via email, to the main contact at the clinic, at the time the clinic is live with Blueprint OMS. Updated Launch Links are sent via email, to the main contact at the clinic, with any new Blueprint OMS updates. Contact the Blueprint Solutions support team to request another copy of the Launch Link. |
If Java is updated on the computer, there is a chance the Blueprint OMS icon on the desktop will subsequently be removed. |
You will only have the BP Link 4.2 if you are integrated with NOAH. |
If you have Windows 8 you have 3 options to find the control panel. 1. Hold down the Windows key and hit the X key. This opens a menu in the lower-right corner of the screen, with Control Panel listed among its options. 2. Hold down the Windows key and hit the I key. This opens the Settings menu of the charms bar on the right edge of the screen with the Control Panel as one of its options. 3. Hold down the Windows key and hit the R Key to open the run command window and enter Control Panel. |