Versions Compared
Key
- This line was added.
- This line was removed.
- Formatting was changed.
Overview
Blueprint OMS offers your clinic the ability to send patients and their alternate contacts automated emails and SMS messages notifying them of their upcoming appointments. Recipients can interact with these messages to confirm or disconfirm their attendance, and all this communication is reflected in the appointment's history and status on the Blueprint OMS schedule.Image Removed
Image AddedStatus icons will appear on the relevant appointments to let the clinic know that reminders have been sent out.Image Removed
Image AddedThe following are status icons associated with appointment reminders:
Full Patient File | Quick-add Patient File |
---|---|
Image Added - email invitation sent | Image Added - email invitation sent |
Image Added - SMS invitation sent | Image Added - SMS invitation sent |
Image Modified - email reminder sent | Image Modified - email reminder |
sent |
Image Modified - email reminder opened | Image Modified - email reminder |
opened | |
Image Modified - SMS reminder sent | Image Modified - SMS reminder sent |
Image Modified- confirmed | Image Modified- confirmed |
Image Modified- cancelled | Image Modified - cancelled |
Info |
---|
A warning icon ⚠️ will be displayed in the event history if an email reminder was rejected or bounced. |
The status icon on the calendar will change to if the appointment has been confirmed or cancelled. This is also recorded in the appointment's event history.Image Removed
Image AddedAnchor | ||||
---|---|---|---|---|
|
At our website, choose Support → Submit support ticket, then select Enable appointment reminders as the category.
Options for customization will appear, as shown below.
Image RemovedImage AddedAfter completing the fields, click
Status | ||
---|---|---|
|
Types of notifications
There are four types of notifications in Blueprint OMS.
Invitations | Invitations are sent once the patient's appointment is created in Blueprint OMS, or once an appointment block is linked to a patient. The user will be prompted to send the invitation, and can skip sending it if desired. The option to skip sending an invitation is for rare cases when the appointment is recreated to correct some kind of error, or if the appointment is for a planned phone call; in every other case, it is advisable to send the invitation. |
---|
Image Added For a telehealth appointment, the telehealth platform joining instructions will also appear in the invitation. See also: Setting up telehealth appointment invitations. | |
Reminders | Reminders send a set number of days ahead of the patient's scheduled appointment, at 10:00 am local time. The exact number of days depends on the setting used when configuring appointment reminders: the recommended default setting is one day ahead of confirmed appointments, and three days ahead of unconfirmed appointments. For example, at 10:00 am on Monday, a query checks for any confirmed appointments on Tuesday and any unconfirmed appointments on Thursday, and sends the reminders. In particular, if on Monday after 10:00 am, a confirmed appointment is added for Tuesday, no reminder will be sent, because the event was created too late. In this case, the user creating the event will want to send the appointment invitation when prompted. Similarly, if on Monday after 10:00 am you add an unconfirmed appointment for Thursday, its reminder will not send unless the appointment gets confirmed by Wednesday at 10:00 am, in which case the reminder will send on Wednesday at 10:00 am. A reminder sends via email if the contact has an email address on file and allows emails; otherwise, if the contact has a mobile phone number on file and allows texts, it will send via SMS. |
---|
Image Added | |
Rescheduling notifications | When a patient's appointment is edited such that the start time is different from the original start time, the user editing the appointment will be prompted to send a rescheduling notification to the contact. |
---|
Image Added | |
Cancellation notifications | When a patient's future appointment is deleted or cancelled, the user deleting or cancelling the appointment will be prompted to send a cancellation notification to the contact. |
---|
Image Added |
Option to disable electronic appointment cancellations
By default, if a patient cancels their appointment by responding to an email or SMS notification, the appointment is
marked cancelledmarked cancelled in Blueprint OMS and added to
thethe Needs action panel to indicate that follow-up with the patient is required.
Image RemovedTip |
---|
Click the red notification badge to expand the the Needs action panel. |
However, the option for a patient to cancel their appointment can be removed from the email template for automated reminders. If you would like to disable electronic cancellations, submit a ticket for our technical support team to have this done for you.
Panel | ||||||
---|---|---|---|---|---|---|
| ||||||
|
Panel | ||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|
| ||||||||||||
|
Panel | ||||||
---|---|---|---|---|---|---|
| ||||||